Last updated: August 16, 2026

This Shipping Policy explains how MAXCT processes and delivers orders placed through maxct.com.

Order processing

Orders are reviewed and processed as quickly as possible. Orders placed on weekends or public holidays begin processing on the next working day. After an order is verified, processing normally takes 1–6 business days before dispatch.

Estimated delivery times

Estimated delivery is typically 7–14 days, depending on the product, destination and carrier network. During periods of high demand, including Black Friday and holiday seasons, or when logistics are disrupted, delivery may take 3–4 weeks.

Delivery estimates are not guarantees. Customs clearance, weather, carrier delays and other events outside MAXCT’s control may affect arrival dates.

Shipping destinations and costs

MAXCT offers international delivery to supported destinations shown at checkout. Free shipping is available on qualifying orders over US$50, unless a different shipping charge or restriction is displayed during checkout.

Tracking your order

When tracking is available, the tracking number is sent after dispatch. Tracking events may take time to appear after the carrier receives the parcel.

Delivery address

Customers are responsible for providing a complete and accurate delivery address. Contact info@maxct.com immediately if an address needs correction. Once an order has been dispatched, MAXCT may be unable to change the address or recover a parcel sent to incorrect details.

Delivery attempts and unclaimed parcels

If the carrier cannot complete delivery, follow the carrier’s instructions promptly. Parcels that are not collected within the carrier’s holding period may be returned or treated as unclaimed. Reshipping costs caused by an incorrect address, failed collection or customer-requested redelivery may be the customer’s responsibility.

Customs, duties and taxes

International orders may be subject to import taxes, customs duties or local fees. Unless checkout states otherwise, these charges are the buyer’s responsibility and are not controlled by MAXCT.

Delayed, lost or undelivered orders

If tracking has not updated for an extended period or an order has not arrived within the expected window, email info@maxct.com with your order number. We will review the shipment with the available carrier information. Eligible lost or unsent orders may be replaced or refunded after verification.

Related information

For return eligibility, see the Returns & Refunds Policy. For help with an existing order, visit Contact MAXCT.