Last updated: August 16, 2026

This policy explains return eligibility, refund processing and order changes for purchases made through maxct.com.

14-day return window

If you are not satisfied with a purchase, email info@maxct.com within 14 days of receiving the order. Include your order number and the reason for the return. Returns sent without approval may not be accepted.

Return conditions

Approved return items must be unused, in the condition received and returned with the original packaging, accessories, manuals and documentation. Items with signs of wear, stains, damage, missing seals or altered packaging may be refused.

Unless the item arrived damaged or incorrect, the customer is responsible for return shipping costs. Original shipping and handling charges are not refundable for non-defective returns.

Items that cannot be returned

• Personalized or custom-made products.
• Items damaged through customer mishandling or misuse.
• Products purchased from another retailer rather than maxct.com.
• Incorrect items ordered by the customer when the correct item was supplied.
• Orders containing three or more sale items, as stated in the original MAXCT return terms.

MAXCT reserves the right to decline a return that does not meet these conditions.

Damaged or incorrect items

Email info@maxct.com and include:

• Your order number and proof of purchase.
• Clear photos or video showing the issue.
• Your complete delivery address and contact telephone number.

After review, customer support will provide the appropriate return, replacement or refund instructions.

Return and refund processing

Returns may take up to 14 business days to process after they are received. Approved refunds are issued to the original payment method. Banks and card issuers may require additional time before the credit appears.

Changing or cancelling an order

Order details may be changed or an order may be cancelled within 6 hours of purchase, provided processing has not advanced too far. Email info@maxct.com immediately with the order number and requested change.

Related information

Delivery estimates and address responsibilities are explained in our Shipping Policy. For additional help, visit Contact MAXCT.